Maintaining your home

It is important that you report a repair as soon as you notice it to help us take the appropriate action and keep homes in good order.

When you request a repair we will:

• Offer you a range of appointment options for urgent or routine repairs

• Where we have made an appointment, ensure that we keep it

• Respond to all genuine emergency repair calls within 24 hours

• Complete all repairs on time according to the repairs priority

• Complete all repairs to a good standard

• Take care to protect your property whilst we carry out repairs, and tidy up after completing them

• Where we carry out programmed repairs, inform you in writing at least five working days prior to starting the work.