Reporting repairs
We aim to carry out repairs quickly and efficiently and ensure that work is carried out with the minimum disruption.
It is important that you report a repair as soon as you notice it to help us take the appropriate action and keep homes in good order. When you request a repair we will: - Offer you a range of appointment options for urgent or routine repairs
- Where we have made an appointment, ensure that we keep it
- Respond to all genuine emergency repair calls within 24 hours
- Complete all repairs to a good standard
- Take care to protect your property whilst we carry out repairs, and tidy up after completing them
- Where we carry out programmed repairs, inform you in writing at least five working days prior to starting the work.
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