If you have received a good service from a member of the Daventry & District Housing team, or feel that we are doing something particularly well, we would love to hear from you.
As well as helping us to recognise those individuals who go the extra mile, it also helps us to know what we are getting right, and where there is room for improvement.
If you have a compliment or suggestion please contact us on 01327 707500
Alternatively email us at enquiries@ddh.org.uk
Complaints
We are committed to dealing with your complaints efficiently and effectively.
If you are unhappy with any of the services we have provided you should first report your complaint to your housing officer. If they cannot resolve it for you, they will tell you what you have to do to make a formal complaint under our complaints procedure.
How do I complain?
You can complain to us by writing to us or visiting us at:
Daventry & District Housing
Nene House
Drayton Fields Industrial Estate
Daventry
NN11 8PB
Emailing us at enquiries@ddh.org.uk
We will:
- Acknowledge your complaint within three working days
- Provide a full reply within five working days
- Have your complaint investigated by a senior manager 01327 707500 if you are still not satisfied
- Report your complaint to the Board of Daventry & District Housing at the next available Board meeting if you remain dissatisfied; and
- Advise you how to contact the Independent Housing Ombudsman if you request this and after you have been through Daventry & District Housing’s complaints procedure.
To find out more about making a comment, compliment or complaint, download our Guide to Comments, Compliments and Complaints leaflet.
