Tenant promises

It means:

A faster, better quality repairs service, including an approved appointments system.

A 30-year programme of investment in tenants’ homes and surrounding areas totalling £210m and incorporating a more detailed, five-year programme of investment worth £43m to deliver the following:

• 1,700 kitchen improvements

• 1,900 bathroom improvements

• 200 properties to have new external doors

• 1,700 properties to have new heating systems

• 350 properties to be rewired

• 280 properties to have windows replaced

• £1.2m programme of roof repairs.

• A guaranteed budget of £275,000 per year for aids and adaptations

• A new handyperson and internal decorations service

• Continuing the delivery of the sheltered housing warden service for a minimum of five years

• A budget of £1,000 per year for each sheltered scheme for communal improvements agreed with residents

• Provision to do repairs to fencing, gates and broken windows

• Security lighting and smoke alarms included in rewiring programmes

• Over bath showers as standard in bathroom improvement programme and walk-in showers as required

• A new home contents insurance scheme for tenants.